Terms & Conditions
1. Agreement to these terms
By accessing or using any Cyrus AI Systems website, demonstration, application, CRM, AI assistant, automation, workflow, communications system, software platform, hosted service, downloadable material, proposal, or related service, you agree to these Terms, Conditions, and Privacy Policy. If you do not agree, you must not access or use the applicable website, product, or service.
The terms “Cyrus AI Systems,” “we,” “us,” and “our” refer to Cyrus AI Systems and its authorized operators, contractors, and service providers acting on our behalf. The terms “client,” “customer,” “user,” “you,” and “your” refer to any person or entity that visits our website, communicates with us, evaluates our services, purchases a product, uses an account, or accesses our systems.
2. Services and systems covered
These terms apply broadly to Cyrus AI Systems offerings, including but not limited to AI assistants, AI receptionists, custom CRM platforms, workflow automations, lead-generation systems, phone, email, messaging, advertising support, business dashboards, data integrations, consulting, system design, and custom software development.
Some services may be offered as standardized or non-customized products, while others may be custom-requested solutions built for a specific client, workflow, industry, brand, database, integration, or operational environment. Custom work may involve separate project scopes, milestones, acceptance criteria, payment schedules, support terms, and confidentiality obligations.
3. Cloud infrastructure, third-party dependencies, and outages beyond our control
Cyrus AI Systems products may rely on cloud infrastructure, hosting providers, domain services, DNS, email services, telephony providers, messaging providers, AI model providers, payment processors, APIs, internet service providers, browsers, devices, operating systems, app stores, security tools, and other third-party systems. Although we make reasonable efforts to design resilient and reliable systems, we cannot control every failure, outage, interruption, policy change, degraded performance event, security incident, network disruption, provider suspension, API change, rate limit, DNS issue, certificate issue, force majeure event, or third-party service failure.
We do not guarantee uninterrupted, error-free, or permanently available access to any website, product, API, automation, dashboard, AI assistant, CRM, phone system, email system, or related service. We are not responsible for delays, data unavailability, failed transmissions, lost opportunities, business interruption, reputational harm, revenue loss, or other damages caused by circumstances outside our reasonable control, including failures of third-party infrastructure or services.
Where a product-specific contract includes a separate service level agreement, maintenance schedule, support commitment, uptime commitment, incident response promise, or remedy, that written product-specific contract will control for that product. Without such a signed written commitment, all systems are provided subject to normal operational risks inherent to internet, cloud, software, AI, and telecommunications systems.
4. Sensitive, regulated, proprietary, patent-related, confidential, or secret information
Cyrus AI Systems cares more about protecting our clients, their businesses, their secrets, and their long-term interests than simply selling products. Because our services may use cloud infrastructure and third-party platforms, clients must carefully evaluate whether a Cyrus AI Systems product or workflow is appropriate for any highly sensitive information.
Unless we have entered into a separate written agreement specifically designed for the applicable regulated or high-confidentiality use case, you should not submit, upload, transmit, store, or process through our systems any information that is protected by HIPAA or similar health privacy laws, attorney-client privileged material, non-public patent applications or invention disclosures, trade secrets, classified information, export-controlled information, financial account credentials, authentication secrets, private cryptographic keys, sensitive government identifiers, confidential acquisition plans, or any other information that could cause serious harm if accessed, disclosed, changed, or interrupted.
If you have proprietary, confidential, patent-related, HIPAA-protected, regulated, or high-risk information, you are strongly advised to either: (a) keep those elements completely separated from our systems; (b) use only properly scoped, segmented, encrypted, access-controlled, legally reviewed, and contractually approved workflows; or (c) not use our systems for that information at all. Proper separation requires meaningful knowledge of how IT systems, data flows, identity access, integrations, backups, logging, AI processing, cloud storage, and vendor infrastructure work. If you do not have that knowledge, you should obtain qualified technical and legal guidance before using any system for sensitive information.
We may decline, pause, or restrict work that we believe creates unreasonable confidentiality, cybersecurity, regulatory, privacy, safety, or operational risk. That decision may cost us revenue, but we would rather protect a client and their secrets than accept work that should not be handled through an inappropriate system design.
5. Acceptable use, abuse of systems, tampering, copying, sabotage, and enforcement
Cyrus AI Systems takes its proprietary systems, software, automations, designs, workflows, prompts, databases, interfaces, business logic, documentation, brands, trade dress, and operational methods seriously. You may not abuse, attack, copy, reverse engineer, scrape, modify, manipulate, sabotage, bypass, interfere with, overload, exploit, resell, misappropriate, or attempt to gain unauthorized access to any Cyrus AI Systems website, account, product, codebase, database, API, automation, prompt chain, CRM, communication system, AI system, infrastructure, credential, integration, or confidential material.
Prohibited conduct includes, without limitation: unauthorized access; credential sharing outside the authorized account; use of stolen, guessed, shared, or leaked credentials; probing or scanning systems without permission; attempting to bypass authentication, payment, usage limits, security controls, logging, or access rules; injecting malicious content; submitting malware; scraping proprietary content; copying UI/UX, workflows, code, prompts, or business logic; manipulating data; deleting, corrupting, poisoning, or sabotaging records; attempting to degrade system performance; using bots or automated access without permission; impersonating others; misrepresenting authority; using our systems to spam, defraud, harass, violate privacy rights, or break the law; and any other activity that threatens Cyrus AI Systems, our clients, our vendors, or the public.
Any attempt to copy, edit, manipulate, sabotage, disable, compromise, exploit, or unlawfully access our proprietary systems may result in immediate account suspension, service termination, preservation of evidence, reporting to hosting providers or law enforcement, civil claims, injunctive relief, recovery of damages, recovery of investigation and remediation costs, attorneys' fees where available, and the fullest prosecution or enforcement allowed by law.
Users or customers who abuse our systems may also be subject to contractual penalties, liquidated damages, fines, or minimum charges outlined in their personal contract, project agreement, product agreement, order form, or statement of work. Such contract-specific remedies may apply in addition to any other legal or equitable remedies available to Cyrus AI Systems. Nothing in these terms limits our right to pursue damages, emergency injunctive relief, law enforcement referral, or other remedies where misconduct threatens our business, our clients, our data, our infrastructure, or our intellectual property.
6. Intellectual property and ownership
Unless a signed written agreement states otherwise, Cyrus AI Systems retains ownership of its pre-existing intellectual property, reusable components, internal tooling, frameworks, templates, prompts, design systems, know-how, methods, libraries, infrastructure patterns, automation logic, trade secrets, brand assets, and generalized improvements. A client may receive a license, access right, configured product, deployment, deliverable, or ownership interest only to the extent expressly stated in the applicable written contract.
You may not remove notices, claim ownership of Cyrus AI Systems materials, resell access, redistribute proprietary functionality, or use our systems to create a competing product or derivative work except where expressly authorized in writing.
7. Refunds and money-back guarantee
Non-customized products come with a 30-day money-back guarantee unless the product page, checkout, or signed agreement states a different refund window or additional refund conditions. A “non-customized” product generally means a standardized product, subscription, template, or packaged service that has not been materially customized, integrated, configured, branded, developed, or modified for a specific customer.
Custom-requested solutions do not come with any money-back guarantee unless a separate signed written agreement expressly says otherwise. Custom-requested solutions include, but are not limited to, custom CRM builds, custom AI agents, custom automations, custom integrations, custom dashboards, custom UI/UX, custom data work, custom phone/email workflows, custom industry platforms, custom software development, consulting deliverables, private deployments, and any work specifically scoped or performed for a client.
Fees paid for discovery, strategy, consulting, design, project planning, custom development, integrations, emergency support, data work, implementation labor, third-party costs, hosting, domain names, API usage, advertising spend, telephony usage, email usage, or other pass-through or labor-based services are non-refundable unless otherwise required by law or expressly agreed in writing.
8. Product-specific contracts may supersede these terms
Each Cyrus AI Systems product or project may come with its own contract, proposal, statement of work, order form, subscription terms, support terms, data processing terms, confidentiality terms, acceptable use rules, or other written agreement. Those product-specific terms may include additional obligations, restrictions, refund rules, payment terms, security requirements, ownership rules, data handling rules, dispute procedures, or remedies.
If there is a conflict between these general terms and a signed product-specific contract, the product-specific contract will supersede these terms only for the product or service covered by that contract and only to the extent of the conflict. All other provisions remain in effect.
9. AI, software, and business outcome limitations
AI and automation systems can be powerful, but they are not perfect. Outputs may be incomplete, inaccurate, delayed, misinterpreted, unavailable, or inappropriate for a specific situation. Customers are responsible for reviewing outputs, maintaining human oversight, training users, verifying important information, maintaining backups, complying with applicable laws, and deciding whether system outputs are appropriate for their business.
Unless a signed written contract states otherwise, Cyrus AI Systems does not guarantee any specific revenue, lead volume, cost savings, uptime, ranking, conversion rate, legal compliance result, regulatory outcome, operational outcome, or business result. Demonstrations, projections, estimates, case studies, or examples are illustrative and not guaranteed results.
10. Limitation of liability
To the maximum extent permitted by law, Cyrus AI Systems will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business opportunities, lost goodwill, lost data, data corruption, business interruption, substitute services, or reputational harm, whether arising from contract, tort, negligence, strict liability, statute, or any other theory, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to a product or service will not exceed the amount actually paid by the customer to Cyrus AI Systems for the specific product or service giving rise to the claim during the three months immediately preceding the event giving rise to the claim, unless a signed product-specific contract states a different limitation.
Privacy Policy
11. Information we collect
We may collect information you provide directly, such as your name, business name, email address, phone number, project goals, messages, consultation details, form submissions, billing-related details, support requests, and other information you choose to send. We may also collect operational information generated through your use of our systems, such as account identifiers, login events, system logs, configuration data, usage records, communication records, workflow activity, device/browser data, IP address, approximate location derived from IP, timestamps, diagnostics, and error reports.
We collect this information to operate our business, provide services, respond to inquiries, build and support products, secure our systems, improve reliability, troubleshoot issues, maintain records, communicate with customers, comply with legal obligations, and enforce our terms.
12. We do not sell or share your data with third-party vendors or affiliates for their own marketing
Cyrus AI Systems does not sell your personal data. We do not share customer or prospect data with third-party vendors or affiliates for their independent marketing purposes. We do not rent customer lists, sell lead data, or trade private customer information to outside parties for unrelated promotional use.
We may use necessary service providers and infrastructure vendors to operate our systems, such as hosting, cloud infrastructure, email delivery, telephony, analytics, security, payment, domain, backup, AI model, and communication providers. These providers are used to deliver and support Cyrus AI Systems services, not to sell your information. Product-specific contracts may identify additional vendors, integrations, or data processors required for a particular product.
13. Security and data protection
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, cloud system, AI system, network, storage environment, email system, phone system, or internet transmission can be guaranteed to be completely secure. Customers are responsible for using strong passwords, limiting account access, protecting credentials, maintaining appropriate internal policies, and avoiding submission of sensitive information unless the system and contract are appropriate for that information.
14. Data retention
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, preserve security logs, support backups, and improve or maintain systems. Retention periods may vary based on the product, contract, type of data, legal obligations, backup schedules, and operational needs.
15. Communications and opt-out rights
We may contact customers and prospects by email, phone, text message, voicemail, or other communication channels regarding inquiries, consultations, service updates, account matters, support, billing, product information, and business opportunities. You may opt out of promotional communications at any time by using an unsubscribe link in an email, replying with an opt-out request where available, contacting us directly, or telling any caller from Cyrus AI Systems that you wish to opt out.
We will make reasonable efforts to honor opt-out requests. Even after opting out of promotional communications, we may still send service-related, transactional, security, legal, billing, account, or project communications where necessary.
16. Access, correction, and deletion requests
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal data. We will review reasonable requests and respond as required by applicable law, subject to identity verification, legal retention requirements, contractual obligations, security needs, backup limitations, and legitimate business purposes.
17. No use by children
Cyrus AI Systems products and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
18. Changes to these terms and privacy policy
We may update these Terms, Conditions, and Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our websites, products, or services after updates are posted means you accept the updated terms, except where a signed contract provides otherwise.
19. Contact
For questions about these terms, privacy practices, opt-out requests, contract-specific terms, data requests, or acceptable-use concerns, contact Cyrus AI Systems through the website contact form or by email at info@cyrusaisystems.com.